FAQs

Comprensive Insured Warranty cover

To help you learn more about whether a BMW Comprehensive Warranty is right for you, we’ve answered a number of popular customer queries.

Why should I choose Comprehensive Cover?

A BMW Comprehensive Warranty provides you with the highest possible level of protection because it covers the majority of your vehicle’s components. It also covers wear and tear for covered components for the first 100,000 miles. By contrast, a Named Component Warranty provides mechanical and electrical breakdown cover for a smaller range of your vehicle's components, and does not cover the wear and tear of covered components. A BMW DriveLine Warranty offers a more basic level of cover, protecting only the main components that contribute to the engine, transmission and drive-train of your BMW. In addition, the claim limit for this policy is £5,000 (including VAT), rather than the purchase price paid for the vehicle.

How much does a BMW Insured Warranty with Comprehensive Cover cost?

The easiest way to find out how much the policy will cost you is to Get Your Quote online. In order to receive a quote, you’ll need to provide us with your vehicle’s registration number and its exact current mileage. If you’d rather speak to someone about taking out a policy, then you can call 0345 641 9790. Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm, excluding public holidays.

How long does cover last?

You can choose to take out a BMW Comprehensive Warranty on an annual or ongoing, monthly basis.

Does Comprehensive Cover include Roadside Assistance?

A BMW Comprehensive Warranty includes Warranty Assistance, but not our full Roadside Assistance. Warranty Assistance means that, if you suffer from a breakdown in the UK more than half a mile away from home, our team will attempt to repair your vehicle at the side of the road. If this isn’t possible, we will pay the costs of recovering your vehicle and taking it to the nearest authorised BMW Retailer or BMW Service Workshop. However, Warranty Assistance is not a replacement for the full assistance services and benefits provided by BMW Roadside Assistance, which can be added to your policy. This will cover you at home, elsewhere or on the road in the UK, the Republic of Ireland and Continental Europe.

Are there any age or mileage restrictions associated with this policy type?

There is no upper age limit for this policy. However, to take out Comprehensive Cover, your vehicle must have completed under 100,000 miles at the time the warranty is purchased.

Can I still get cover if my vehicle has a mileage of over 100,000 miles?

If your vehicle has completed more than 100,000 miles, then you’re still able to take out a BMW DriveLine Warranty. This policy protects the main components that contribute to the engine, transmission and drive-train of your BMW, and is available to all vehicles – regardless of mileage.

Is Comprehensive Cover available on vehicles used for private hire or courier services?

Sadly, a BMW Comprehensive Warranty cannot cover any vehicle that is used for private hire or courier services.

Is there an excess?

You can choose to take out a BMW Comprehensive Warranty with or without an excess, which is an amount that’s payable each time if you make a claim under your policy. The larger the excess amount you choose to pay, the lower your premiums will be.

With Comprehensive Cover, you can choose an excess of £0, £100 or £250.

What is the maximum claim limit?

The maximum claims limit for this policy is the purchase price of the insured vehicle, inclusive of VAT in any 12-month period.

Are high-voltage batteries covered by this policy?

A BMW Comprehensive Warranty does not cover your high-voltage battery where one is fitted.

However, the high-voltage batteries of all BMW PHEV models are covered by BMW’s Battery Certificate for up to six years from the date of registration, or up to 60,000 miles, whichever comes first. BMW iPerformance fully electric vehicles are covered by BMW’s Battery Certificate for up to eight years from the date of registration or up to 100,000 miles, whichever comes first.

Similarly, the high-voltage batteries of all BMW i models (BMW i3 and BMW i8) are covered by BMW’s Battery Certificate for up to eight years or 100,000 miles, whichever comes first.

Is the charging cable for my BMW PHEV or full electric vehicle covered?

Sadly, charging cables are not covered by this policy. However, you may still have a form of cover depending on the age of your vehicle. This is because the standard 3-pin domestic plug (Mode 2) charge cable is covered by BMW for three years. In addition, the optional/accessory AC Fast or AC Rapid (Mode 3) charge cables are covered by BMW for two years from the date of purchase.

What should I do if my BMW Electric Vehicle runs out of charge?

In the event that your BMW i3 runs out of battery charge, please call BMW Roadside Assistance Services.

If you’re calling from a landline, dial 0800 777 111. Alternatively, if you’re calling from a mobile, please dial 0208 603 9411. The BMW Roadside Assistance team will take you and your vehicle to the nearest public charging point.

How can I buy a BMW Comprehensive Warranty?

The easiest way to purchase cover is by visiting our Get Your Quote page. You’ll just need to tell us your vehicle’s registration number and its exact mileage. If you prefer, then you can also purchase your policy over the phone by calling 0345 641 9790. Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm, excluding public holidays.

What payment methods are available?

You can either choose to pay for your policy with one single payment for 12 months cover, or you can choose to have cover that renews each month via a monthly Direct Debit. Please be aware that, if you choose to pay monthly, you will still need to pay your first monthly premium by card in order for us to arrange cover.

We accept all cards issued by VISA, MasterCard and American Express.

Will I be notified when it’s time to renew the policy?

If you’ve chosen annual cover, then we’ll send you a letter or email before your policy is due to expire. If you’ve chosen monthly cover, then your policy will continue until it is either cancelled by you or us. It will renew automatically for one month each time you make a payment.

To renew your annual policy, visit our Get Your Quote page. You’ll need to tell us your vehicle’s registration number and its exact mileage. Plus, you’ll also require the PIN and login name detailed on your reminder letter or email.

Alternatively, you can also renew your policy over the phone by calling 0345 641 9790. Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm, excluding public holidays.

Can I transfer a BMW Comprehensive Warranty?

You cannot transfer your BMW Comprehensive Warranty to another vehicle, but you can transfer the balance of an annual policy to a new private owner.
To transfer your policy to the new owner, you’ll need to fill in the Transfer of Ownership Form in the Policy Handbook. You’ll need to email this form to bmwsales@allianz-asssistance.co.uk or post it to:
BMW Insured Warranty Services
PO Box 1852
Croydon
CR9 1PW

What should I do if I need to make a claim?

If you need to make a claim under your policy, then you’ll need to contact your nearest authorised BMW Retailer or BMW Service Workshop, and inform them that your vehicle is protected by a BMW Insured Warranty. If you need to find your local authorised BMW Retailer or BMW Service Workshop, then please call BMW Customer Information Service on 0800 325 600.

Following this, the authorised BMW Retailer or BMW Service Workshop will arrange to investigate the fault.

Named Component Insured Warranty cover

To help you learn more about the BMW Named Component Warranty, we’ve answered a number of popular customer queries below.

What’s the difference between Named Component Cover and DriveLine Cover?

The DriveLine Warranty is a more basic level of cover than our Named Component Warranty, as the DriveLine Warranty only covers your vehicle’s main engine, transmission and drive-train components. In addition to this, the claim limit for a DriveLine policy is £5,000 including VAT, rather than the purchase price paid for the vehicle.

If you’re looking for a higher level of protection, then you may find that our Comprehensive Warranty is the right policy for you. This policy offers the highest level of protection, as it covers the majority of your BMW's components. In addition, this policy includes wear and tear for covered components for the first 100,000 miles.

How long am I protected for?

When you take out BMW Named Component Cover, you have the option to take out your policy on an annual or ongoing monthly basis.

Since this is an insurance product, does an excess apply?

When you take out a BMW Named Component Warranty, you can take out a policy with or without an excess amount. This excess will be payable each time if you make a claim under the policy, and you can choose an excess amount of £0, £100 or £250.

Please be aware that, the higher the excess amount you choose, the lower your premiums will be.

What is the maximum claims limit for this policy?

The maximum claims limit for this policy is the purchase price paid for the insured vehicle, inclusive of VAT in any 12-month period.

Is Roadside Assistance included with BMW Named Component Cover?

Roadside Assistance is not included as standard with Named Component Cover. However, you can choose to add this cover to your policy.
If you choose not to add Roadside Assistance, then you’ll still be covered by the Warranty Assistance component of your policy. This means that, if your vehicle is immobilised more than half a mile from your home address, we will arrange assistance for you. Whenever practical, we will endeavour to arrange assistance by a BMW Customer Service Vehicle, but if the problem cannot be resolved at the roadside, we will pay the costs of taking your vehicle to the nearest authorised BMW Retailer or BMW Service Workshop.

Are there any mileage or age restrictions on vehicles for this level of cover?

The BMW Named Component Warranty comes without an age restriction. However, you can only purchase the policy if your vehicle hasn’t covered more than 100,000 miles at the time of purchase.

In addition to this, you cannot purchase a BMW Named Component Warranty if your vehicle is used for private hire or courier services, including hire and reward, taxi or chauffeur services.

Does cover extend to high-voltage batteries and charging cables for Plug-in Hybrid Electric BMW vehicles?

A BMW Named Component Warranty does not cover your high-voltage battery, but the high-voltage batteries of all BMW PHEV models are covered by BMW’s Battery Certificate for up to six years from the date of registration, or up to 60,000 miles, whichever comes first. BMW iPerformance fully electric vehicles are covered by BMW’s Battery Certificate for up to eight years from the date of registration or up to 100,000 miles, whichever comes first.

Similarly, charging cables are not covered by the BMW Named Component Warranty. However, the standard 3–pin domestic plug (Mode 2) charge cable is covered by BMW for three years. In addition, the optional/accessory AC Fast or AC Rapid (Mode 3) charge cables are covered by BMW for two years from the date of purchase.

How can I buy Named Component Cover for my BMW?

To obtain a quotation, or to purchase a policy online now, simply visit our Get Your Quote page.

Please be aware that, in order to get a quotation, you will need your vehicle registration number and the exact current mileage of your car.

Can I pay by Direct Debit?

If you’d like to take out a monthly, rolling policy then you can pay via monthly Direct Debit.

If you’d prefer to take out an annual policy and make a one-off payment instead, then you can pay by any card issued by VISA, MasterCard and American Express.

Can BMW Named Component Cover be renewed?

If your annual BMW Named Component Warranty is due to expire, we will send you a letter or email in advance of the expiry date, with details on how to renew your annual policy. If you have monthly cover, then your cover will renew automatically each time you make a payment, unless the cover is cancelled by either you or us.

To renew your annual policy, visit our Get Your Quote page. You’ll need to tell us your vehicle’s registration number and its exact mileage. You’ll also need the PIN and login name detailed on your reminder letter or email.

If you prefer, you can also call us on 0345 641 9790. Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm, excluding public holidays.

Can this policy be transferred to another owner?

Your policy cannot be transferred to another vehicle, but if you have annual BMW Named Component Warranty, you can transfer the balance of the policy to a new private owner.

If you intend to transfer your policy to a new private owner, you’ll need to fill in the Transfer of Ownership Form in the Policy Handbook. You'll need to email this form to bmwsales@allianz-asssistance.co.uk or post it to:
BMW Insured Warranty Services
PO Box 1852
Croydon
CR9 1PW

How can I make a claim?

If you intend to make a claim under your policy, you’ll need to contact your nearest authorised BMW Retailer or BMW Service Workshop. You’ll then need to inform them that your vehicle is protected by a BMW Named Component Warranty. Once you have contacted them, they will arrange to investigate the fault. If you’re unsure where your nearest local authorised BMW Retailer or BMW Service Workshop is, please call BMW Customer Information Service on 0800 325 600.

DriveLine Insured Warranty cover

To help you decide whether the BMW DriveLine Warranty is right for you, and to help you learn more about the main features and benefits of the policy, we’ve listed the answers to common customer queries.

How long does DriveLine cover last?

When you take out a BMW DriveLine Warranty, you can choose a period of cover that suits your needs. You can either choose an annual policy that lasts for 12 months, or you can take out an ongoing policy that covers you on a monthly basis.

Are any additional components covered with a BMW DriveLine Warranty?

All the components covered by the BMW DriveLine Warranty are listed in the Policy Handbook.

Does an excess apply?

When you take out a BMW DriveLine Warranty, you can choose a policy with or without an excess. This is the amount you’ll need to pay each time you make a claim under the policy.

When you take out your policy, you can choose an excess amount of £0, £100 or £250. Please be aware that the higher the amount of excess you choose to pay in the event of a claim, the lower your premium will be.

Does DriveLine cover include Roadside Assistance?

When you purchase a BMW DriveLine Warranty, you can add Roadside Assistance to your policy, too.

However, if you choose not to add Roadside Assistance, you’ll still get Warranty Assistance included in your cover. This means that you’ll be recovered to the nearest authorised BMW Retailer or BMW Service Workshop if your car is immobilised more than half a mile away from your home address, and if the issue cannot be resolved at the roadside.

Is there an upper age limit or any mileage restrictions that may affect me being able to take out BMW DriveLine cover?

The BMW DriveLine Warranty is available on all vehicles, regardless of age or mileage.

However you cannot purchase a BMW DriveLine Warranty if your vehicle is used for private hire or courier services, including hire and reward, taxi or chauffeur services.

Can I renew this policy?

If you have an annual BMW DriveLine Warranty policy, we’ll remind you when your warranty is due for renewal before it expires. If you have a monthly policy, your cover will continue to renew automatically each time you make a payment.

You can renew your annual policy online by visiting our Get Your Quote page. Alternatively, you can call us on 0345 641 9790. Please be aware that you’ll need to know your vehicle’s registration number and its exact current mileage. You’ll also need the PIN and the login name detailed on your reminder letter or email.

Am I able to transfer a BMW DriveLine Warranty?

If you purchase an annual BMW DriveLine Warranty policy and sell your vehicle to a new private owner, the balance of the cover can be transferred to them. For this to be possible, you’ll need to fill in the Transfer of Ownership form in the Policy Handbook.

Τhe form must be signed by you and the new owner and then you'll need to email it to bmwsales@allianz-asssistance.co.uk, or post it to:
BMW Insured Warranty Services
PO Box 1852
Croydon
CR9 1PW

Please be aware that your warranty cannot be transferred to another vehicle.

How do I purchase BMW DriveLine Cover?

If you’re interested in purchasing a BMW DriveLine Warranty, then the easiest way to do this is to visit our Get Your Quote page. The process will only take you a couple of minutes, but you’ll need your vehicle registration number and details of the exact current mileage of your car to hand. In addition to this, if we sent you a reminder about renewing your policy, then you’ll also need the PIN and the login name that are listed on your reminder letter or email.

If you prefer, you can call us on 0345 641 9790. Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm, excluding public holidays.

Who do I contact if I need to make a claim?

If you intend to make a claim under your policy, you’ll need to contact your nearest authorised BMW Retailer or BMW Service Workshop and inform them that your vehicle is protected by a BMW Insured Warranty. If you need to find your local authorised BMW Retailer or BMW Service Workshop, please call BMW Customer Information Service on 0800 325 600.

Once you have contacted an authorised BMW Retailer or BMW Service Workshop, they will arrange to investigate the fault.

What is the maximum claims limit for a BMW DriveLine Warranty?

The maximum total claims liability covered by the BMW DriveLine Warranty is £5,000 in total, inclusive of VAT in any 12-month period.

How do I cancel my monthly pay-as-you-go Insured Warranty?

Simply Phone BMW Insured Warranty Services letting us know you no longer want your warranty and then cancel the direct debit with your bank.

Roadside Assistance

If you have any further questions about our BMW breakdown cover products, then you’ll find the answers to all of our most commonly-asked questions below.

Can I purchase BMW Roadside Assistance or BMW Roadside Assistance Essential if I don’t have an existing policy?

Yes, you can purchase a BMW Roadside Assistance or BMW Roadside Assistance Essential policy even if you don’t have existing cover. However, you cannot buy a Roadside Assistance Essential policy if you have an Insured Warranty as this already provides you with roadside recovery to the nearest BMW Retailer.

BMW Roadside Assistance can be purchased for any vehicle, and BMW Roadside Assistance Essential policies can be purchased if your vehicle is under 10 years old and hasn’t completed more than 100,000 miles.

If I take out Roadside Assistance cover today, when does it start?

Subject to your payment being authorised, your cover will start 24 hours after purchasing.

How long am I covered for?

BMW Roadside Assistance policies and BMW Roadside Assistance Essential policies both last for 12 months.

Is there a discount if I buy cover for more than one vehicle?

Unfortunately, multi-car discounts are not available.

Is BMW Roadside Assistance included with a manufacturer warranty?

All new BMW vehicles that are registered in the UK and not imported come with a three-year manufacturer warranty from the date of registration that includes Roadside Assistance.

Similarly, if you buy an Approved Used BMW vehicle, then you’ll also receive a 12-month warranty that includes Roadside Assistance.

Once your manufacturer or Approved Used warranty expires, you’ll no longer receive breakdown cover. This means you’ll be liable for costs if your car breaks down at the roadside. But, when you purchase BMW Roadside Assistance, you’ll still have cover in place should something go wrong.

Is Roadside Assistance included with other BMW Insured Warranty products?

BMW Roadside Assistance is not included as standard with a BMW Insured Warranty, but you will get Warranty Assistance included with all BMW Insured Warranty products.

Warranty Assistance provides a basic level of emergency cover in the UK only. So, if your car breaks down on the road, we will arrange for a BMW Customer Service Vehicle to attempt to fix your vehicle at the roadside. If your vehicle cannot be repaired, we will transport it to the nearest authorised BMW Retailer or BMW Service Workshop. Please be aware that, in order to be eligible, your vehicle will need to be immobilised over half a mile away from your home.

BMW Roadside Assistance is available as an optional extra on all Insured Warranty products and, when you take out this additional cover, you’ll get all of the benefits associated with this policy.

Does Roadside Assistance cover anyone driving my vehicle?

Yes. Both the BMW Roadside Assistance and BMW Roadside Assistance Essential policies cover the vehicle, so any driver will receive assistance if required.

Are there any mileage or age restrictions?

BMW Roadside Assistance can be purchased for any vehicle and there are no restrictions associated with the product. However, you can only purchase a BMW Roadside Assistance Essential policy if your vehicle is under 10 years old and hasn’t completed more than 100,000 miles.

What should I do if I need Roadside Assistance?

If you require assistance, please telephone BMW Roadside Assistance Services immediately. Depending on where you are, contact information will differ:
- If you’re calling from a landline within the UK, please call 0800 777 111
- If you’re calling from a mobile within the UK, please call 020 8603 9411
- If you’re in Republic of Ireland or Continental Europe, please call 00 44 20 8686 2444

When you call us, you’ll need to provide us with the following details:
- Your name and exact location
- A contact telephone number
- Your vehicle’s registration number or your BMW Insured Warranty policy number and the colour of your vehicle
- Details of what has happened.

What happens if my vehicle needs to be repaired?

If you have a BMW Roadside Assistance policy and your vehicle suffers from a breakdown within the UK or the Republic of Ireland and cannot be repaired within four hours, we will organise and pay for a replacement vehicle for up to two days. Alternatively, we will organise and pay for you and your passengers to continue your journey or return home by the most appropriate means.

If a breakdown occurs more than 50 miles from your home address and overnight accommodation is a more practical option, we will pay for the cost of bed and breakfast accommodation for you and your passengers (up to £100 per person and £150 in Greater London). Your maximum allowance is £500 including VAT.

If you require assistance in Continental Europe, we will organise and pay for a replacement vehicle while yours is being repaired, up to a maximum period of two weeks in Europe and then three days back home. Alternatively, if you would rather wait for any repairs to be completed on your vehicle, we will cover the costs of hotel accommodation for you and your passengers up to a maximum of four days. Please note that there’s a £100 limit per person per night for bed and breakfast accommodation.

If you have a BMW Roadside Assistance Essential policy, neither car hire nor onward travel is included under the terms of your policy.

Can I renew my cover, and will I be notified when it’s about to expire?

If you’ve taken out an annual BMW Roadside Assistance policy, we’ll send you a renewal notice before your policy is due to expire. If you’re unsure when this is, you’ll be able to find it on your confirmation of cover.

If you’d like to renew your policy, then you can do this online by visiting our Get Your Quote page. Please be aware that you’ll need the PIN and login name detailed on your reminder letter or email, as well as your vehicle’s registration number and exact mileage. If you prefer, you can also call us on 0345 641 9790. Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm, excluding public holidays.

Is this policy transferable?

You cannot transfer your BMW Roadside Assistance or BMW Roadside Assistance Essential policy to another vehicle, but you can transfer the balance of your policy to a different private owner if you sell your vehicle.

To do this, you’ll need to fill in the Transfer of Ownership form in the Policy Handbook. In order for the balance of your policy to be transferred, this document must be signed by you and the new owner. You’ll then need to send this to:
bmwsales@allianz-assistance.co.uk or post it to: BMW Roadside Assistance Services, PO Box 1852, Croydon CR9 1PW

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